We have one of the most reasonable pricing structures on the market. We offer a highly affordable membership with realistic joining fees and flexible start up costs, customised to your budget. 

We have a flat fee structure, regardless of the size of your budget. Our costs are charged monthly or six monthly, in arrears.

Our goal is to ensure solid return on investment for our stores. Our Carpet One group growth strategies are committed to increasing store profit, year on year. We also have a highly competitive rebate program, as well as competitive financing.

We focus on driving customer demand through targeted marketing campaigns, and a dynamic, customer-friendly website.

Carpet One is a group of local businesses that have joined together to bring you a competitive alternative to big corporations. We are locally owned and family operated. Our staff are people who live in your town, understand your needs and share your concerns about the future of your community.

INDUSTRY EXPERTISE Many of our members are second or third generation store owners from the same founding families, which means you are joining a league with an incomparable depth of knowledge about the industry and market. 

REDUCED RISK At every stage of setting up and operating your business, we look to reduce your risk and provide the best return on investment opportunities. 

SUSTAINED SUPPORT At every stage of your business cycle, you are supported by a Head Office team, dedicated to making your business profitable and driving more customers through your door. 

GLOBAL NETWORKS Our aggregate size and global membership means we have greater buying power, meaning competitive purchasing prices, improved profit margins and streamlined cost efficiencies for you. 

STRONG COMMUNITIES Our locally-owned, family-run businesses help build strong communities. A small business such as yours is the lifeblood of any community and plays an important role. Many of our members give back to the community through product or financial donations, or volunteering their time.

Our business was founded on the principles of unity, strength and success.

We are a cooperative business… a co-op.

What we are not is a franchise, an independent retailer, a chain or mega-corporation.

Each store is owned and operated independently, supported by our cooperative not at all like your regular retail franchise. The co-op is set up to service our valued customers and help local, family-run small businesses prosper and provide support, not to make a profit itself.

When customers shop with Carpet One their investment remains local and helping create local jobs. In fact, worldwide research tells us that for every $100 spent with a co-operative group, like Carpet One, almost $43 is invested in the local community. Comparatively, the same $100 spent with a chain, only $13 goes back into the community* — that’s almost 300% less.

*Source: International Co-operative Alliance 2011

One size doesn’t fit all, and we want you to create a store you’ll love that will suit you and your clientele.

We understand that every square metre in your store needs to generate revenue, and we see our job as supporting you by helping you get the best bang for your buck using the floor space you have.

We’ve created unique Carpet One proprietary display stands that allow you to showcase an array of products – soft surface, hard surface, ceramic tiles, window fashions, screen doors – using minimal floor space. The way you arrange these displays is up to you, but we’re always on hand to offer tips and advice whenever you need us.

The first thing we do is suggest that you contact us and make an appointment to talk to our head office about your business goals and whether we are the right fit.

We also invite you to do your research on us! Call or visit a Carpet One store and ask them about their experience. Use this as the starting point for your own due diligence. We also encourage you to seek independent legal, business and accounting advice to make sure that our business model suits your needs.

From there we ask you to submit an application. This is where things get a bit more formal. We know that the recipe for business success will depend on the quality of our recruitment process, so during this application phase we want to ensure you can meet our criteria.

Next step is that we will arrange a face-to-face discussion, so we can get to know each other and go through the Carpet One business and values. This is an opportunity for you to ask all the questions you need in order to be 100% comfortable with our business, and make sure we are the right fit for each other.

Once this is done we have a join and setup process so you can be up and trading as quickly as possible.

As you can imagine we want to ensure that you are as equipped as possible to hit the ground running and start generating sales.

After your application is endorsed we will:

• draw up contacts
• help you setup your store
• run through your training and induction
• help you launch your store

This process, all up takes around 6 months to complete but can be more or less depending on circumstances.

The support provided by our head office is what makes Carpet One competitive. We help you by filtering information and providing relevant, timely information. We help you make informed decisions, so you can pass this knowledge on to your customer. 

Through Head Office, we provide centralised advertising, finance and operational support to reduce your overheads and increase your profit margin. Buying flooring is a tactile customer experience. As such, we continue to encourage customers through your door for a personal experience. However, with our eye fixed firmly on the future, investing in innovation is a key strategy. We will continue to keep pace with changing consumer and retail market trends to future-proof your business. 

Once your store is opened, you will be provided with ongoing support and mentoring by the Head Office team to help you achieve growth and success. Our head office is funded by our members. Our Chief Executive Officer (CEO) is appointed by the Board of Directors and answerable to all members.